I am so dissatisfied with the company Sheldeez Hair Products and Hair Salon. I ordered Mizani Moisturefuse Moisturizing Conditioner 8 oz., Mizani Conditoning Relaxer Mild 30 oz., Mizani Botanifying Conditioning Shampoo 1 Ltr. Motions FOAMING WRAP LOTION 8 OZ, Mizani Phormula 7 Neutralizing Shampoo 1 liter, Mizani Shyne Hair Spray 9oz on 06/08 08:10: 35 and I still haven't received my package...
Now I know that I am overseas in Italy, but before I came over here with my husband, I use to send him packages and they would arrive in 7-10 days via Priority and 3-5 days via Express...
I have called Sheldeez on plenty of occassions and spoken to two different women, Michelle and Jennifer and they both have given me two different answer... My first contact was with Michelle on July 3. I called into store to confirm that my package was shipped b/c I never received a shipping confirmation email. She stated that my package was being shipped out on that day b/c the relaxer was on back order... I stated that was fine, I understood that, but someone could of emailed me or called me to inform me...
Now on July 19, I called Sheldeez again to check on the status of my package b/c I still haven't received it and it has been over a month since ordered. I spoke to Jennifer this time and she stated that package was sent out that day...
Now this is when I got frustrated... I stated that I spoken to Michelle at her work place and she stated that my package was sent out on the 3rd, so how do you show today... She stated nobody works there by the name Michelle (which meant I was given a false name) and it is showing in her computer that order was shipped out today... I stated that this is unacceptable and I wanted to speak to the manager. She stated she was the manager and I informed her I wanted to speak to the store manager. She stated he wasn't in. I asked for his name, she refused to give it to me... She stated she didn't know... I asked how she can work for someone if she doesn't know who she works for...
I explained that this company has poor customer service skills b/c if my order was sent out on this date than it should of been sent express b/c I have been waiting for so long. She stated her company don't do that...
I looked online and found out that the owner's name is Arthur Robinson and I found his number online b/c he was going through a lawsuit with Kera Care products. I called his number and found out that it was a cell phone. I called and left messages and continued to call until he picked up the phone.
I informed him who I was and what my concern was. He stated that he is the manager of Sheldeez and he doesn't know why his staff wouldn't give me any information on him and that Jennifer is NOT the manager. He stated that he will check into my situation when he gets back into the store and he will contact me in ONE hour to inform me of the outcome...
Well, one hour went by, no call... So I called him back, he stated that he was going to resend the package via Express Mail and he will call me or email me with the tracking number. Now this was on the 19th of July. He never contacted me that day, but he did in fact email me on the 20th and I quote:
"Tenesha, lost your # call me so that I can explain everything. I have news. Entire package shipping express. Original package shipped minus two items. Package must be missing 30 days before they can investigate. Package shipped yesterday had two remaining items. We have filled out a recall of mail form to have that sent back. We are going to file a claim for the original package. If you receive that one, please call us. We are express shipping the entire package today. I will send you the tracking # in a few hours. I will make up for this. Call me.
Art Robinson"
Now I called Mr. Robinson many of times since this email... I responded with emails of my own and NO response. I never received an email or call with the tracking number. I called him today, July 22 and he hung up... He emailed me and stated that he lost signal and that package was sent via Express but he don't have the tracking information on him and he will call or email me Monday, July 23 with that information.
I called FEDEX 800# and spoke with one of their representatives and asked if she can check her system to see if a package is being shipped to my address. I explained that I do not have a tracking number and original shipper states he doesn't have it on him. She checked her system and stated that no package or anything is being shipped to my address... I thanked her for her time and hung up...
I emailed Mr. Robinson again and informed him what FEDEX said... He didn't email me back... I googled his company and found out they have done this to many of different people and they have many customer complaint reports on file with the Better Business Bureau.
I am going into my bank on Tuesday to report FRAUD. I still don't know what other options I have...
Can someone please help me...
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