Complaint / Review
Coast Dental
Charged excess fees my insurance did not cover and office would not reimburse them after I was told by several other dentists I should not have been charged those fees on top of what was submitted to

This dentist office charged me fees related to a cleaning which cost me $170.00, after speaking to other dentists in the area about the fees, I found that I should not have been charged the fees and would not have been charged had I visited their office instead. I tried working with the office manager Cindy about being reimbursed for the fees and I was spoken to very rudely. She constantly raised her voice and talked over me when I tried asking her why the fees were not submitted to the insurance company for review.

I was then told that a patient care worksheet had been signed the charges were valid and I would not be reimbursed any of the fees. I then told her I was not happy with that and would need to be referred to her supervisor. She said the problem was not that I have been overcharged it was that I am not in my right mind and even after being insulted by her, and being hung up on by her. I continued to keep the conversation respectful.

I explained again I have been informed by other dentists that I should not have been charged those fees that I went over all of the codes and charges with the other dentists and they said I should not have been charged the fees they charged me above and beyond what they submitted to the insurance.

Her final response to me was that I do not even have the etiquette to talk to people and her conversation with me was done a long time ago.

I hope this post along with the many many other complaints I have come across will help so that others will be aware of the dentists business practices and not have to go through the same treatment I did.

Also there are lists and lists of complaints about coast dental in every state and at least 57 listed for this office on the Better Business Bureau. They currently have a rating of C - and I'm surprised they even got that much.

Any suggestions that may be of help to me in recovering the fees I was overcharged would be greatly appreciated. So far talking to them has gotten me nowhere but to be informed that I am not in my right mind and I don't even have the etiquette to talk to people. Being told that by a manager of a health services provider after paying a significant amount of money for their services only to find that you have been overcharged fees which other dentists in the area is completely unacceptable.