Citysearch review by visions, dated Aug 24 and Jun 7: one year out from Sono Bello in Murray. A year has now passed since I had the work done! At the 6 month office follow-up I was very happy, though a lot of swelling remained, so I decided to get through the winter and judge the results after another 6 months. When that time passed, I began to feel I could put on shorts, swimsuits and other clothes that show the body from the chest down to the knees, which were my problem areas. I looked in the mirror wearing my tiny polka-dot bikini. LOL! All I could see was lumpy and bumpy legs, and my husband asked what the fat thing under my right breast was. He said it resembled a flab of fat, told me to get it examined, and said my body looked as if fat had been dug out rather than sculpted.
I phoned the clinic, and the wait they imposed for an appointment was 2 weeks. During that stretch I sought second opinions. Several board certified surgeons responded exactly as my husband had. I then wrote up what happened on City Search, as the 2-week delay had left me upset. The day before the appointment I got a call asking whether I was still coming. I said of course, and asked why they were asking; the office manager, Heather, phoned me personally and told me it was because of the post I had put on this site! I told her I was upset that they could not see me sooner, and she said to come in so we could talk.
On June 15 I went to Sono Bello, where I was told that lumpy and bumpy results can be normal. I was unhappy with that answer and asked what they planned to do. The physician, David Williams, an MD also known as the ER doctor, behaved rudely. He declared me hopeless, refused to ever touch me again, and accused me of holding him hostage over what I had posted on the site. Then he left the room while I stood there naked. I asked to talk to the office manager, Heather, who apologized and said David lacks good bedside manner and will no longer be working there. She offered to find out if another doctor could correct the lumps and bumps, and had me display, inside her office, the areas that bothered me. I undressed, and she told me the issue was visible to her.
Her tone seemed genuine as she promised to consult corporate on possible solutions. She next requested that I delete my City Search post. I consented, thinking she would take care of me. Her question was what would satisfy me, and I replied that I doubted I could ever go through this procedure again (fear gripped me). At no point did I ask for a refund; I had hoped they might offer some compensation as a gesture of good faith. She promised an answer in a week or so. I waited 2 weeks, then called and left her a message with no reply, and I kept on calling and leaving messages.
At times I reached Heather, and each time she told me corporate was busy because they were opening a new clinic, promising to return my call! I am still waiting. Meanwhile I have spent over $4,000 on repairing this mess! Board certified plastic surgeon Dr. Robert Rodriguez did an amazing job, my recovery was minimal, and in 2 weeks I am going to Mexico, where I will wear a bikini just a couple of months after his procedure! Now that is something that truly pleases me!
I felt the need to repost my review to educate everyone that not every lipolaser procedure ends happily. Sono Bello only needed to return my calls, try to place me with a new doctor, and fund a redo, in short, do their utmost to satisfy me and deliver the service I paid for! At this point their sole remaining option is to share the added expense I took on, when they could have done the job themselves!
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