Complaint / review text:
I went to Sono Bello after hearing an ad on the radio and then looking at the website online. I DID NOT KNOW THAT THEY KILLED SOMEONE! A POOR SOUL DIED from their incompetence and greed. I thought this type of thing (Austin Lipo) was very safe. My neighbor is a ER doc and she said that they are the only people to have killed someone with this type of thing, so they must be completely reckless. There are millions of women who had this procedure and these idiots are responsible for the only death. This makes them the most incompetent people on the planet... And that's who I choose? I can't believe it. I should have been worried ahead of time because the before and after pics look bad and the testimonials are not that good or they seem fake. The staff at the Austin Sono Bello was so fake and pushy. They all told me different answers to basic questions and the entire time was focused on booking my appointment and getting my deposit charged. I made the mistake of having lipo with them on my stomach and it hurt sooooo bad. It made me cry. After giving birth to 3 kids, I know pain and this is very painful! I got an infection and the doctors and the staff tried to deny it. I drew a line around the "not infected" area and sure enough it got bigger and bigger every day. The area was red and hot and it hurt like mad. The nitwitt at the desk told me they had never had an infection and she dismissed me, probably like they dismissed the poor girl that they killed. As it turns out, they were wrong and I had a terrible infection!!! I was on IV antibiotics for 2 days and felt horrid. I thought the infection might kill me. It cost me about $10,000 in ER and hospital fees. I missed a week of work and my hubby is really pissed. Sono bello never took responsibility or called me back and I think it was because I asked for a refund to help cover my hospital fees. My results are lumpy and I can pinch a big area where the doctor missed. I told them the day after my procedure that the area was not sore and did not seem like it was any different and again, they blew me off.in the following days my infection got worse and worse, so the super fat chunk area was not my main concern. Now that I am more healed, this fat chunk bothers me and since these greedy folks won't even call me back, I doubt they will fix it. I was chubby but my skin was smooth and now I am very lumpy looking. I would NEVER recommend this office. This was a huge mistake that I highly regret and unfortunately cannot take back. I do not think this office will be in business long considering the way they pressured me to give a deposit and the fact they killed a beautiful, young and healthy patient. I am going to try to reverse the charge on my Visa and maybe sue them in small claims court for a refund. No body should pay for this kind of treatment.