I truly can’t believe this company.
I had four appointments; the first one was a new patient evaluation, the second one was for a cleaning.
They said I needed a deep cleaning and an antibiotic right away. They checked my insurance and said it was covered. So I let them do it, and paid cash for my part, the insurance company is Aetna. (Another crappy company)
Well Aetna said they don’t cover the root planning, scaling and antibiotic on the same day. Aspen said they do; now I’m stuck with another bill. Aspen kept sending me a bill foe $212.00 but when I called in they would tell me not to worry that the insurance would cover it. This all happened in June. Just today I received a call from a collection agency for the $212.00 from I called Aspen and they told me it had been in collection since January I had never received anything from a collection company informing me of this. Aspen still sends a bill to me and when I call them they say the same thing, don’t worry sir insurance will pay. Now it’s in collections.
Aspen has scammed so many patients, never go to them.
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