When my contacts began to bother me, I knew I needed new ones. They were the same prescription in each eye, so I just needed to re-order 2 boxes of the same ones. My insurance company gives me a $90 credit, so with what Pearle was going to charge me $99.95 for two boxes was fine. Then, they called back and told me that my prescripition had expired in 2 so I needed a new exam. I understand, annual eye exams are important for good eye health. However, I have a good insurance plan which charges a $10 co-pay for office visit, and $40 for contact fittings. So, that should be $50, plus $9.95 of what my contact deductible would be left over right? Well, not at our friends at Pearle Vision. No, I submitted my insurance, then received a bill for $550 in services not covered by my plan.in that billing was $25 for the discount I received for using my insurance card which they are a participating provider! So, you get a discount for having insurance, then I get charged that discount. When I talked to the Manager, I told him I did not want the eye exam, just the contacts. He tells me that I have a $150 outstanding balance, so if I pay that, I can skip the eye exam. So, I tell him WAIT a minute... I gave you my insurance, which paid them $194, then you billed me $550 out of pocket, and I STILL have a $150 outstanding balance that you have never sent me a bill for? No. I'm done, I will never go to that office again, and I called my insurance company to report them. I called another local small provider in Joliet, they checked my insurance card and told me I will have to pay the $10 co-pay, $40 contact fitting, then about $2 for the contacts after my $90 insurance and that is ALL! I will never go back to Pearle Vision again after this experience. The doctor was nice, but their billing practices should be against the law.
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