Complaint / Review
New England Orthopedic Surgeons
NEOS Malpractice

Broke my femur in November. Was taken to Bay State Hosptial in Springfield, Ma. Surgeon assigned to me (24 hours later!) was a Dr. Bennett Burns from New England Orthopedics. He put a titanium rod in my femer and a pin top and bottom. We told by Burns I would be 'up and walking' later that day. When I tried to get up, I was in such unbelievable pain, it cold not be dulled with morphine. I todl them that something was wrong. I was IGNORED by NEOS and they refused to see me again! I was lied to by thei office staff (told I had an appointment when there was none) they refused to let me talk to Burns, and the "doctor' who called me back was only a physician's assistant!

It was only after I called my attorney and asked for a second opinion that Burns agreed to see me again, and ADMITTED to me and my husband that he had screwed up the ooperationa nd set the bottom pin wrong. I ws reoperated on, and walked (somewhat) out of the hospital the next day. Burns and NEOS had the nerve to charge my insurance comapny TWICE for the botched operation. And, when I complained, he kept putting nasty comments about me into my medical report. Due to his screw up, it took me twice as long to heal and was disabled for a long time, and was forced to go to a nursing home where I was neglected! I have severe pyschological problems about this incident and it has impacted my life since.