Do not join! My husband and I have been members for 5 years and paid up front. We checked numerous times for renewal dates and were told that we would be contacted when the time came. When we moved 2 1/2 years ago, we updated all of our information (address/phone) as well as purchased a personal training package (which we only used a few of).
When I called the Corporate location this month (February 04), again to find out about renewing our membership, I was told that our membership expired. "Christine" in customer service sited several phone calls, which we never received (nor did we receive messages) and an old address that we updated several years prior. When we talked to "Christine's" manager "Laura", she did come up with our correct address and stated that several notices were sent. This is also untrue! When I asked for proof, she stated that she could not provide proof, "and anyway, it is a curtesy... We don't have to remind you... It's your responsibility" Even though I did talk to my local gym several times. Not only can we not renew, they will not refund our money for personal training not used! What a ripoff!
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