I was interested in getting in better shape, so I called 24 hour fitness. Because I was a little skeptical regarding what I was being told by Christian, at the gym, I did not return any calls. Once I did answer the phone, and it was Christian, I was told that he was not going to stop calling until after I came in to sign up. (Sign up. They never use the word membership or contract until after you sign.) I came in with more questions, then I was told that if I was not happy, that the location would do everything to ensure my happiness. I signed up. At that time, I knew that I was having surgery within 1 week, and I was told that it would be no problem that I would be taken care of.
Contrary to what was stated, I was told several lies to the effect of "my membership can be frozen up to 1 year" my the location manager Dustin. (who also denies that Christian worked at his location) Months later after filing with BBB, I find out that the membership was, indead, not frozen as promised. After comfronting Dustin, he did not remember our conversation. At this time, my membership should have already been canceled by Clay, who also claimed to be the manager of the location.
After recieving a letter from 24 hour fitness regarding my BBB complaint, I was told that I could not cancel or recieve a refund at this time. I was also sent a medical release form, to be filled out by my physician. Concidently, the medical release does not name the condition, nor, does it leave any room for the details of the surgery and affliction to be named or explained. Also the affected muscle groups section of the form only lists the major muscles in the arms and legs. Not the hands or lower arms, which is where my problem lies.
I am extremely upset regarding this. It might also be mentioned that I have not used this membership at all. I have never worked out at this or any other location of 24 hour fitness. I have paid for a membership (which I was not told was a contract) and for personal training sessions that I cannot use because of the above (and lengthy explaination).
Upon asking what was a legitimate reasoning for refund, I was told that it was on a case by case basis. ALso when I asked who made that decision, my questions were avoided.
Tammi
Houston, Texas
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