Usacomplaints.com » Health & Medicine » Complaint / Review: Aquasana - Sun Water Systems, Inc. Aquasana Whole House Filters - Made to Leak Promptly Upon Expiration of Warranty. #683082

Complaint / Review
Aquasana
Sun Water Systems, Inc. Aquasana Whole House Filters - Made to Leak Promptly Upon Expiration of Warranty

A little over 3 years ago I purchased a whole-house walter filtration system from Aquasana for almost $1,000. The system has a replaceable dual tank canister that acts as the second and third stages in the filtration process. Their website (aquasana.com) states that the unit should last as long as 5 years, but it is only warranted for 3. My use of the system has been minimal as I do not have any children and there has never been more than two people living in the house since I purchased the system. A short time out of warranty, the canisters began leaking at the connections (both top and bottom) where there is a white, plastic ring. When I called the company, the sales person advised that I could either call a plumber (a lost cause as I had already tried to seal the leak, but the tanks are made of a shiny, slick material so that nothing will stick to them and all types of sealants failed) or buy a replacement dual canister set for $600.


Offender: Aquasana

Country: USA   State: Texas   City: Haltom City
Address: 6310 Midway Rd
Phone: 8666626885
Site:

Category: Health & Medicine

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