I went to Dental Dreams today with my girlfriend and her son and decided to have a tooth looked at that has been bothering me. I informed the lady at check in that I was self employed and had to pay cash so she said they give a 40% discount for cash customers.
The service she offered me was for 63.00 I would get a basic exam wich included x-rays and the doctor doing a check up and for 85.00 I would get x-rays a cleaning and a polish as well as a exam. Well I went with the 85.00 exam and had to pay before services were rendered.
They took all 3 of us into the same room. The lady took x-rays for all three of us in a row and never changed her gloves. Then she used the same oral equipment on my 5 year old step son as she did me without changing the heads. I was last and when the Dentist looked at my x-rays he said my pain was related to a cavity that was down to the nerve causing the discomfort and it either needed extracted for an additional 111.00 or a root canal for about 600.00 and was finished. When I said what about my polish and cleaning he said that wasnt included and I said yes it was.
The Dentist went and got the office manager by the name of Amy Caldwell and she told me that I was wrong and the receptionist didnt tell me that wich is a lie and I have a witness to the fact.
I told her that I expected to have some of my money refunded and she said we will only charge you for the x-rays and that bill totaled 75.60 wich made no sence. She never gave me the difference and my bill shows 75.60 paid but when I finally got thru to the main office it showed my bill was 85.00 and was paid in full never showing the 75.80.
The assistant in the room with us was upset with the company and told me to go to Lancaster to a Dentist that does work pro bono and will help me and told me to call the main office because of how I was treated.
I made several attempts to find out who the regional manager was and finally found out who he was but nobody would give me his number so I called the main office in Chicago and got no response.
Please beware of this company they are crooks and have many of other bad reviews. If you had a bad experience with this company please contact me because I am going to file a suit against this company and you may be very helpfull for my case. They are ripoffs beware.
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