I was very dissatisfied with the Saunders Cervical Traction machine issued by Empi through my doctor's office and sent it back. It was not covered by my United Healthcare insurance, which should have told me it wasn't a proven therapy, but I trusted my doctor. Empi waited 6 months to begin billing me $435 for their joke of a traction machine, which was more like a toy than a real medical device. They had billed my insurance company $725, but they reduced it for me when no insurance was involved. What a racket.
I sent the machine back, I don't have it, didn't use it more than 2 or 3 times, didn't damage it in any way, and mailed it back in the original box. Empi claims that it is a non-refundable item and that I kept it too long. They've turned my case over to a collection agency. I refuse to pay for fraudulent charges on faulty equipment. I'm glad to know I'm not alone in having a complaint against Empi. What a lousy company with crappy equipment and even poorer customer relations.
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