I have been attending Pivotal Fitness in Greenville SC and was a happy fitness person until about a week ago.
I went to sigh up for a personal trainer and was appoarched by Jerry. Who I thought was telling me exactly what I wanted to hear. He told me that it would be $480 today and $240 a month for me not including my membership fee... (that part I figured by myself).
The next morning after talking to my husband decided that I was not going to continue because it was going to be to much. I called Jerry and explained that BUT to my surprise Jerry said that was impossible and that i already sighed up and there was no refund... I asked if I could speak to his supervisor but he said that he was the Distrist manager and that i should come for 2 months since i paid and then we can see other options. I told him that i will inform my husband of this. And i was not pleased.
I called back and asked who managers the gym and asked to speak to Brad the manager... All day i called and called and left messages, not a single call back from the manager. My husband called and Brad asked the phone and explained how Jerry lied to me and also claimed to be some distrist manager. And lied about the contract and my money. So Brad say ok he will refund the money. That was Friday, a week later i call and leave messages and have not seen my refund, i call again to ask to speak to manager Brad but once again i am told he is in lunch.
I have never in my life worked so hard to get my $480 refunded... Finally after all my yelling, i got to speak to some little acting manager person and he informed me that i will be getting my refund.
My problem with the whole thing was that the Manager of the place has no people skills and the trainer Jerry lied and then you would think that they would a least call me to let me know that may a week from now i will get my refund or maybe apologise for the lies the Trainer Jerry told. So miss leading.
Totally misleading for Pivotal Fitness.
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