» Health & Medicine » Complaint / Review: Vitacost - Terrible customer service. #662243

Complaint / Review
Terrible customer service

This company may have slightly lower prices than others but it is just not worth the wait for the shipments.

I ordered their CSI 4 step skin care products on March 5 and the estimated arrival is after April 2. I was not allowed to cancel this order because "it was being processed". This company will also offer a "free tote" or other free items which you will never get.

Speaking to the customer service is like trying to talk to a drone. The agent pauses while she looks up the scripted answer.

I tried a company, "" which had lower prices overall, excellent customer service and my shipment arrived in 3 days for no extra charge.

Offender: Vitacost

Country: USA
Phone: 18003810759

Category: Health & Medicine


Only registered users can leave comments.
Please Register on our website, it will take a few seconds.

Quick Registration via social networks:
Login with FacebookLogin with Google