I had requested a free sample of avlimil and was convinced to try a free sample of rovicid. I was offered the managed care program where they send you the suppliment monthly. I declined the program as I wanted to see if the product worked. The sales associate said that was fine and that I did not have to sign up for the program at that time but it was still available if I chose to do it.
Then exactly 3 weeks later I received another shipment of both products. When I called to complain, they said I had agreed to the managed care shipment program. When I disputed this, they basically called me a liar. I wanted to send back the product for a refund but they said they would not give me a refund, as it is their policy not to give refunds, even though I was falsely billed. When I asked to speak to a supervisor, they told me to call back at 5pm that evening.
When I called back, customer service was out for the day. When I called back two days later, all of the supervisors were conveniently in training. I left my name for a call back, which I have yet to receive. When I try to call back and ask to speak to a supervisor, they tell me that I have to wait for a call-back since I my name is on the call-back list and will not let me speak to anyone.
The reps are rude and unhelpful. I did speak to a supervisor in sales.
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