Complaint / Review
Warner Health Care - Avlimil
Unauthorized unrecoverable debit card charges

Like others, I ordered the "free" 30 day sample of the Avlimil product, using my Visa CheckCard to pay the $4.50 shipping fee. About two weeks later I received an empty box from the company. Yesterday there was a $70.00 debit "hold" on my checking account and I called the Visa CheckCard folks and found that the charges were made by "Warner Health Care." I Googled Warner Health Care and usacomplaints.com was the FIRST hit.

I contacted the Avlimil customer service line, voiced my complaint and was told that I would have to call 1-866-834-1715. When I explained the situation to the woman who answered the phone and demanded a credit, she told me that I had 'agreed' to pay for the "Managed Care" service when ordering the "free" samples. I told her I did no such thing and she referred me to the url "https://www.burdettprocessing.com/avlimil/default.Asp" which, she said, showed that the "free" sample included enrollment. She told me to look at the top line where it was indicated that there was a "30 Day Free Sample" listed for $0 - in fact, there was not; there is a "30 Day Managed Cycle" listed for $35, but she insisted that there was a "30 Day Free Sample" listed for $0"; but there wasn't on any three browsers that I used and I cleared the cache on all. She told me that she could do nothing for me and when I asked to speak to her supervisor she told me that she was the supervisor and when I threatened to report her company to federal authorities, she hung up on me.

I went to my bank and they could do little except issue me a new card with a new number and when the charge actually "posts" I will be able to dispute the charges. I may or may not get my money back, but "Warner Health Care" no longer has a valid bank card number to use to rip me off again.

This company seems to operate under several different names and the glut of TV ads for Avlimil seem to be continuing (although they no longer offer, it seems, "free" samples via the Internet).

The company seemed legitimate - but it's a major rip-off and a major scam.