Complaint / review text:
In Feb 2008, I moved from Las Vegas. On March 4,2008 upon signing my new lease in New Orleans, I mailed my lease, a copy of my new service for electric/cable service to the Corporate office of Las Vegas Athletic Club along with my new address. I told them I had moved and in accordance w / their cancellation policies to please send be a bill for the cancellation fee. April 2008, I received a change on my credit card for membership. I contacted my credit card company to have the charge removed and called LVAC customer service and informed them that I was doing a charge back and that I had canceled by membership. I received a change on my cc for membership. I contacted my cc company to have the charge removed and called LVAC customer service and informed them that I was doing a charge back and that I had canceled by membership.
At this time I instructed my cc company to stop accepting charges. I called LVAC directly on 9/21/2010 and went over in detail every step that I had taken according to their policy to cancel my membership. They stated they have no record of any of my communications; HOWEVER they had my new address so they received my address which was on my cancelation notice but not the rest of the communication on the same sheet of paper. I informed their customer service rep that I would pay the cancelation fee and remove the collection from my account. She said they would not.in summation: I followed their policy of cancelation, providing more documentation that necessary and they still attempted fraudulent charges to my account, when I stopped the charges they continued to bill in their system without sending notices and then provided false information to a collection agency to place the item on my credit report. My offer still stands to LVAC that I will pay the 50.00 cancelation fee (that I asked to be billed in March of 2008) and that the collection agency remove (not mark paid) from my credit report.