As part of a regular health checkup, my doctor ordered a series of blood tests. She provided me with a LabCorp work order that specified 3 different blood tests.
I took this work order to LabCorp in Greenville, Texas. The lady who dealt with my paperwork informed me that 2 of the tests listed on the work order would not be covered by Medicare and she printed out the Labcorp Form CMS-R-131 where both test were listed.
I checked and signed the appropriate section – Option 3 – I don’t want the laboratory test (s) listed above. I understand with this choice I am not responsible for payment and I cannot appeal to be if Medicare would pay. I have a copy of that form in my possession.
This same lady assured me that the third test on the work order form WAS covered by Medicare, so I went ahead and blood was drawn.
Several weeks later I received a bill from LabCorp which listed 4 different tests had been performed on my blood. Medicare had been billed and had denied payment on all 4. LabCorp was billing me for everything.
This despite the fact that: a) The work order from my doctor only specified 3 testsb) I had signed LabCorp’s own form declining 2 of the testsc) Their representative assured me that the third test WOULD be covered by Medicare. D) They will give me no explanation of the fourth test appearing on their bill.
I have been in touch with LabCorp repeatedly, but no-one has shown the slightest inclination to sort this mess out.in fact I received a form letter in the mail from them yesterday explaining that the bills are for “Clinical Laboratory Services Performed at the request of my physician”.
BS – I have a copy of their Form CMS-R-131 here in front of me as I write, categorically declining 2 of the tests, while their own representative assured me that the third test on the work order was not a problem and was covered by Medicare.
Not only did LabCorp frivolously ignore the fact that I had signed their own form to decline 2 tests, they completely misinformed me on the third and also added a fourth test, apparently of their own choosing.
Stay right away from LabCorp. They are incompetent and unethical and their customer service is non-existent, nobody gives a damn.
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