My appointment was Oct. 20. I had the worse
experience, I have ever had at the Dentist's office. I did not understand the pay first method with my insurance, since I have never had to pay first and while I was waiting in the chair and filling out paper work I called my insurance company to check with them on what they cover. Then they said that they should not be charging me that amount so I went back up front where they explained that I had to pay the difference right now which I was unclear on at first which is why I called the insurance company. I went back to finish up the exam, they had already taken my x-rays.
My appointment was at 12 and this was now 12:30 and the hygenist said I can not finish you up now I don't have enough time so they said they would have to reschedule. I have already filed a complaint with my insurance company, who agreed they should not have treated me that way and that I have a right to call them if there is anything I am unclear on. I just think it is terrible I was treated this way and that they should pay attention to how their staff treats new patients.
I did not understand and for that I should not be treated this way. I worked in a doctor's office for 4 years myself and this kind of treatment would not have been tolerated. I called the 800 number to file this complaint and they did not even call me back. I called twice. I just warn anyone against this company. Go someplace else where they will allow you to ask questions and treat you with respect.
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