Fraud and Theft
Seeing this link http://www.consumersdigestweekly.com/? N=171&k=gennetimage OR http://www.celebwhiteteethshop.com/1/? Id=b7f5113f83376fc4&subid=19770. I decided to try it for a free sample with $. 99 shipping and handling. No where on either of these websites does it state anything about a membership fee or an ongoing monthly fee.
I received my sample in the mail and then the next thing I knew I found a $149.95 unauthorized charge on my bank account. I immediately disputed this with my bank and googled Celebrity Teeth to obtain a phone number to contact them and to demand a refund. When I contacted them the representative was pleasant and stated that it would take a few weeks for the credit to appear on my bank account. I stated that was fine and I kept a vigilant eye on my bank account.instead of a credit from CelebTeethWhite I received yet another charge against my bank account in the amount of $12.95!!!
I advised them that I only ordered the free sample and only agreed to pay the $. 99 shipping and handling. No where on the website did it state any terms or conditions regarding a $149.95 membership fee or a monthly $12.95 charge. Only when you google them do you come to another website that actually does have their terms and conditions. It really doesn't matter since they don't abide by their own terms and conditions - I haven't read one comment from anyone regarding a successful refund!
Looks like these scam artists are now going by these new company names: EverBrite Smile and White Blast!!!
Make sure that you also submit complaints to FTC and BBB. Let's get these scummy scam artists shut down once and for all since they are ripping everyone off!!!
I have repeatedly sent emails to: [email protected] as well as [email protected] and [email protected] (this is the only way to obtain a refund according to the customer service rep that I sp0ke with)
Here is the email that I received when I emailed them at the email address they provided to obtain a refund [email protected]. Just look at the email address it came from - tryadvancedcleansextreme - another one of their scams!!!
From: em15-cherry
Subject: [#lub-185992]: refund immediately all charges
To: @yahoo.com
Date: Wednesday, March 17, 11:24 AM
Refund Status: Declined
Dear,
Upon reviewing your refund request for the product Celebrity White Teeth, we have found that your account remained open beyond the trial period. For this reason, you have been charged for the Annual Membership Fee is described within the Terms and Conditions (T&C). A link to the T&C can be found at the bottom of the web page where you signed up for your fee trial period, [http://celebswhiteteeth.com]
We have canceled your subscription and you will no longer be billed.
Again, your subscription has been canceled and your account will no longer be billed. Your cancellation confirmation number is: You may want to retain it for your records.
If you have any further questions you may contact a Customer Support by calling the number below. We are available from 9am to 6pm EST (Eastern Standard Time).
Regards,
Customer Support
1-877-651-2112
Ticket Details
=
Ticket ID: LUB-185992
Department: Refund Request
Status: Closed
0 comments