On March 8, I ordered from this company accruing $118.58 total bill. On March 9, the charge was made to my credit card. This was a Yahoo Accredited business; therefore, I did not think to make the usual investigation of the merchant. I also, like the others, recv'd an email stating my products were being shipped via Priority Mail and was given a tracking number that "notified my post office of shipment...". Well, of course Gia and I had the same conversations as the rest of the complaintants, and my phone calls have gone unanswered. I was promised to get the products, and still none recv'd. I was emailed today (3/26/10) that if my shipment hadn't already went out (I have no Legitimate tracking number), I will be refunded my monies. Hmm, that is not going to happen as I can tell from the other complaints.
I have since been investigating this company with all my might, and have hundreds of documents to forward to:
Lisa Madigan, State of Illinois Attorney General — you can file via the computer, but also mail complaint (download from computer) with evidentiary documents (www.IllinoisAttorneyGeneral. Gov)
State of Illinois Division of Professional Regulation — they oversee licensed beauty suppliers and cosmetologists (her website states she is licensed). I filed a complaint via the computer as well (www.idfpr.com). Note that she is located in Cook County, Illinois for the complaint.
IC3 FBI Internet Complaint Center — this FBI website interacts with all levels of government enforcement agencies at local, state, and federal levels to work at prosecuting fraudulent or scandalous business practices. I am getting ready to forward my file to them. You can file complaint via the computers at: http://www.ic3. Gov/complaint/default. Aspx
I am also going to file something with Yahoo's Merchant department to have them remove Extended Lengths Beauty from the approved merchant stores. I also detailed my complaint when rating this merchant, and emailed back to Yahoo.
I suggest that all attempts of calling the business be documented, make copies of all correspondence, create a file, write a detailed account of your complaint, and retain a generic letter with details to forward all agencies where complaint is going. If you contact all the aforementioned agencies, Extended Lengths Beauty will feel the pains of our scandalous transactions with this Gia or these people behind the name of Gia! I suspect this perhaps is a ring of con artists..."she" has an answering service with the voice of a man, which leads me to believe there is a great possibility that this company may potentially be the focus of the FBI as a criminal organization. Just a little effort to create a file will make our jobs easier to just send copies of what we have to everyone to shut this place down and/or get our monies refunded.
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