They offer a trial kit at a very reduced rate, take your credit card info for a minimal amount then tell you if you want to cancel you have to do it within 10 days. I cancelled by e-mail as instructed by them and a week later I receive a notice that they are charging my credit card for $169.95 membership and will continue to charge $12.95 per month for monthly supply.
I called the Customer Service # and I was told they could only cancel at this point and I would have to e-mail the refund department for any refund. Cancelation department also told me that you couldn't cancel by e-mail but the notice and the initial offer stated so.
I have e-mailed the "refund department" and demanded a full refund, I am waiting for a reply. I did maintain a copy of the cancelation e-mail that is dated and delivered.
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