FWM Laboratories charged my account for a pill that firstly I never received when I ordered it, and secondly it was supposed to be a free trial and I was to cancel it before my account would be charged. I ordered a pill from them in July, was charged twice for the shipping of the free trial, and never received it, upon contacting them I was told that my order didn't exist and that they had no record of my card number on file. I complained about the two charges on my statement and was given a fax number to send my statement to, so that I could be refunded. I thought that was the end of that, although I never did get a refund of either amount.
In mid October I received the product and days later to my surprise was billed for the whole amount, $78.53. I called the company and was first told they had no record of my card and then after giving them a hard time, was told that I ordered it on Sept. 30th. This being incorrect and all, I once again explained that I ordered it in July and never received it, I didn't want it anymore and just wanted my money back.
In order to get refunded I had to ship the product back, at my expense, and then wait 7-10 business days. The product was signed for on Nov. 7th and I waited and waited and no refund, I called again and again and was told each time that I had to wait another 7-10 days... So finally I disputed the charge through my credit card company and am awaiting a response.
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