I ordered a 14-day free trial of the Premium White tooth whitening pen. Within the first week of placing the order, I called a customer service agent to decline a monthly membership. That same week, a gentleman from customer service called to try and upsell me. I again declined. So twice I declined a membership. I thought it was taken care of until I received the pen two days ago. Now there is an $86.93 charge pending from them on my account because I did not send the pen back within 14 days. I've only had it 2 days! So I have been unable to use it, and since the customer service department at this company is so incompetent, I did not have the money in my account, so not only will I be charged the $86.93 which I did not authorize, and in fact declined, I will also be responsible for paying the return shipping fees, as well as all the overdraft fees that are sure to incur in my bank account. I have tried to contact them 3 times today and all they tell me is to return the pen and are refusing to let me speak to a manager.
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