I had an exam at LensCrafters in LA. When it came time to purchase glasses, the guy who was helping me was told to go home because the company was trying to save money by reducing hours. The two remaining employees had an argument over who had to help me.
I ordered 3 pair. Two were made wrong. The employee argued with me over whether they were really wrong. You'd think I know, given that I couldn't see. When I finally convinced him to take a closer look, sure enough he found that the measurements were wrong. When I went back to pick them up, one was right and the other was wrong again. So now I had two good pairs and one wrong pair.
When I returned the third time, I was told that they had been made incorrectly again and needed to be made a third time. No one offered an apology for the inconvenience and they behaved like they just wanted to get me out of there. Clearly there is no quality control, not enough staff and no consideration for customers' time or frustration. I will never go back.
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