I delivered this notice to riteaid customer support:
I'm writing to state my frustration, distress, and in the insufficient service and treatment I obtained Saturday, November 15 at your shop quantity 10161, found on Somerville Ave in Somerville Ma.
Your published hours suggest that the drugstore may shut at 5 pm. Our pediatrician published a prescription for my child for Amoxicillin at about 4pm. I named the shop to verify the hours of the drugstore, and that I reached the pharmacy at roughly 4:45. Your workers within the drugstore had previously pay the tones were along the way of securing the support screen. The pharmacist in responsibility, whose title is Melanie declined to supply me support since "I'm shutting in five units", and “I must have got there earlier.”
Her perspective was totally unacceptable and undesirable to get a medical caregiver, and it is unfitting to get a consultant of the business who prides themselves on being “focused on and devoted to the health requirements of one's customers”.
If it's your organization plan that clients won't be offered fifteen minutes prior to the posted final period, then that plan must itself be published. If this worker was performing in her very own, you then ought to be made aware that her steps have led to dropping the lifetime company of me and my loved ones. The attitude of switching away clients since you don't wish to accomplish your work for that length of one's change is shortsighted for a worker of the business having a target of increasing drugstore revenue, and makes your business appear unprofessional and, honestly, inexperienced.
Like A stage of distinction, after I quit the shop I rapidly went to some CVS, where the team stuffed my purchase without criticism, despite the fact that I came after their published final period.
I really hope this notice encourages whether change inside your plan or perhaps a change in the manner your workers are educated to supply "individual" support for your clients.
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