3/24. Dr. Ofc. Faxed prescription Towards the South Kihei Rd. Wishes. We left the Doctor Ofc. At4:30 P.M. & went straight to the drugstore. Our boy visited get medications at approximately 4:45 P.M. & was educated they nevertheless had a need to focus on it and he must return.
&We left the shop & delivered to get medications at approximately 5:45 P.M. And was just provided 1 jar of tablets. We understood there must have been cough medication & requested Amy& was informed there is just tablets. We'd to consult her to ck the faxed prescription for cough medicine. Amy ckd & stated that cough medication wasn't prepared since it couldn't be confirmed using the Dr. Ofc. Consequently they quit a note and we'd to hold back for that Dr. Ofc. To call them back. Amy didn't provide to contact again and offered the impact that people simply needed to delay.
&I went from the drugstore and named the Dr. Ofc. To discover
Exactly what the endure was. I had been educated they just did verifications once the individual was in the drugstore and also the drugstore was calling their workplace. They stated they'd not confirm from any communications on the telephone.
& I advised Amy of what I had been informed & she stated they currently named and that I needed to delay. I informed her again they did not confirm from telephone communications which drugstore needed to contact while I had been there. She strolled away saying she'd examine and did not return.
&After approximately five minutes of awaiting Amy worker called Janell rudely questioned me if she may help. I discussed that I had been awaiting Amy & she explained Amy is awaiting Dr. Ofc. To call. I repeated that Dr. Ofc. Said pharmacy needed to contact while individual was there so when they named earlier my boy wasn't there plus they quit a note and so I advised her they ought to call today.
&I then informed Janell that team in the drugstore ought to be conscious of exactly what the Dr. Ofc. Needs. When they were conscious and named when my boy was there at4:45 then your medicine might have been prepared today 1-hour later. Jenall then said it's confirmed and they'll obtain the prescription prepared and so I needed to return.
&I went to customer svc & requested to get a Supervisor and Ms. Johnston (Arlene?) heard what occurred and suggested that I protest towards the store-manager. Soon after that another client found begin to see the store-manager& advised her the drugstore wasn't skilled which after I strolled away Janell folded her eyes at me and named me a-f%in bit_ before all the other clients. That client subsequently informed the supervisor that she recognized my disappointment in needing to delay so-long.
Listed here are my issues
1- If Your prescription must be confirmed there must be regular methods. If individual needed to be there during confirmation they ought to have named Dr. Ofc whenever we first examined on prescription and never whenever we delivered one hour later
2- Pharmacy team have to focus on their medications. The worker Amy must have recognized I'd another prescription which was not stuffed, I ought to not need needed to request her to check on the fax.
3-Pharmacy team have to focus on their clients and obtain back again to them. Amy never delivered in my experience for quite a while. Despite Janell found assist me, Amy never returned to update me on which she did.
4- Calling a person a-f&in bit_ before them or before additional clients is vulgar and rude and really should not be appropriate. Janell subsequently lied to me after I returned to see her that I had been confirming it to some supervisor. Used to donot get this to up and that I was not actually there to listen to it, it's truly poor that another client needed to notice it as well as visited document a towards the store-manager of how they also needed to encounter a poor attitude.
5- Ms. Johnston explained she was the "supervisor" nevertheless in the place of getting my info to record to her exceptional employees she alternatively explained to get hold of the shop manager straight. (additional time I've to invest on this!)
6- I ultimately obtained my prescription at 6:15 P.M. And needed to skip a scheduled appointment
7- I've been buying this drugstore since 1989.in twenty-two decades I've NEVER had this kind of encounter which is really frustrating.
I assume an apology and truly wish that you simply supply remedial action for your workers for that perspective, insufficient follow-up abilities and vulgar vocabulary
Sincerely yours,
Deborah
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