I ordered the trial version and this is what happened: I received the trial version I also kept getting phone call from a number wanting me to agree to a shipment on a regular bases and I said no. I tried the product and it actaully made my gums so sore I could not continue to use. Since I printed off all of the material when I signed up I thought ohh well I tried it and it did not work so I do not have to do anything. Well wouldn't you knw I get a charge of $87.62 from my bank account (which I put in the information as a credit and theytook the money out as a debit)
I contacted them (Via live chat) and below is the conversation I had with them with my personal information removed. We will see what happens from this contact
You are now chatting with 'Gail'
Gail: Hello and welcome to PremiumWhite. I'll be your live operator today. May I know, whom am I chatting with?
You: I did the free trial and I am not happy with the results can you please let me know how I can cancel my planGail: If you ever decide that our PremiumWhite pro. Is not for you, simply call to our Support Staff Members at 866-528-6214 or live chat with us. There are no commitments or hassles, and you can cancel your subscription at any time.
You: What do you need from me to cancel?
Gail: Could you please provide me with your full name, email address and postal/zip code, so that I can pull up your details?
I supplied this to Gail
you: zip 21102
Gail: One moment please while I locate your account information. Gail: You have been removed from the auto ship program and you will not be receiving any further shipments. As per the Terms and Conditions you agreed to before placing your order, your card has been charged the discounted rate of $87.62 for the first shipment of PremiumWhite Teeth Whitening after the completion of the trial period.
Gail: Your cancellation # is
you: No I agreed to the trial IK never agreeed to pay the 87.62 for the first month. I agreed to pay the 1.95 for the trial. When they called me I told them I was not interested because it was not working on my teeth and I never agreed to be charged anything besides the 1you: 1.95 from my accountyou: No I agreed to the trial IK never agreeed to pay the 87.62 for the first month. I agreed to pay the 1.95 for the trial. When they called me I told them I was not interested because it was not working on my teeth and I never agreed to be charged anything besides the 1
Gail: Please review the Terms and Conditions which you had indicated that you had read and agreed to before placing your order:
Gail: http://www.premiumwhitepro.com/confirmOrder.php
you: I printed everything out when I signed up and if I use this link it does not even show me anything about the terms and conditions until I would sign up again.
Gail: We do charge for shipping first and provide full 14 days to evaluate our product. We do provide full month supplies with recommended uses. If you choose not to return your package before the end of the trial period, you are charged $87.62 for the package after 14 days.
You: This is a rip off and I will be contacting my bank and having the charges reversed I will alos be filing a complaint with any agency that will allow me to do so. I have all of the forms that were available to me when I signed up and there is no such agreement in any of them.
Gail: Also, I would like to suggest that you return the product so we can refund you, rather than contacting your bank, as this will help prevent any inconvenience on both sides.
Gail: If you would like to get refund, kindly send the unused product back to us.
You: What is the address I need to send this back to
Gail: We are unable to process return requests via live chat because of privacy and security reasons.
Gail: Please contact our member support staff at our toll-free number for all return information:
Gail: The number to call is 866-528-6214. They are available 5:00 AM 8:00 PM (MST) Monday to Friday. On Saturdays, they are open from 8:00 AM 5:00 PM (MST). They are closed on Sundays.
You: oh no I have tried that number and it does not work
Gail: I am sorry, I can't provide you return instructions on live chat due to privacy or security reasons. I need to send them to your current e-mail.
Gail: Can you please confirm your email address?
I sent her my email address again
Gail: One moment please.
Gail: Here is your Order number: (She supplied my order number). Please place this Order ID on the outside of the package you are returning. This will ensure the refund is applied to the correct account.
Gail: You will be receiving an email shortly with the return instructions. If you do not receive it soon, please check your junk email folder as it may have been placed there.
You: how long should this take to come into my email.
Gail: You will be receiving an email shortly with the return instructions.
You: is shortly a few minutes, hours or days?
Gail: You will receive it within 5 minutes.
You: I have received it and will be returning it and I do expect a refund.
Gail: The returned package must reach our Receiving Department within 30 days of the date of shipment to you.
Gail: Need not to worry, you have been permanently removed from PremiumWhitepro auto ship program and you will not be charged for any further shipments.
Gail: I hope I was of assistance to you. Is there anything else I can help you with today?
You: You seem like a nice lady may I recommend you get another job that the company you work for is really a legitimate upstanding company and does not prey on thee unsuspecting people. There are a lot of them out there.
You: Thank you for your help and I wish you the best.
You: Have a great day
Gail: I sincerely apologize if there has been a misunderstanding or a lapse in our obligation to our customer; that is why we have live chat as well as email support available in order to rectify any potential issue our customers run into.
Gail: Some of our most common issues arise from the customer not having a clear understanding of the terms and conditions which they must indicate that they have read and agree to before placing any order with us. Please take a quick read over them here, and see if that helps clear up any concern you have. If not, I'll be here and more than happy to assist you.
I AM CERTAIN IT WILL BE AN ISSUE BACUSE OF THE 30 DAYS it has to be returned by but hopefully these address's will help someone else who is with in the 30 day window.
Here are the adress below:
Return Instructions
As per your request for Return Instructions. Please follow the Instructions below exactly as outlined when returning your product to ensure proper handling of refund. Make sure to select the return address for the applicable Country you live in.
1. Always make sure the product you are returning is within the 30 day Money Back Guarantee time.
2. Clearly mark your Original Order ID number on the outside of the package being returned.
3. Ask to insure the package against loss.
4. Always ask for a Return Tracking number. Keep this in safe spot for future reference if needed.
5. Address the package to the appropriate address. This is based on where you live.
Return Address for United States of America:
PremiumWhite USA
22100 E. 26th Ave. #100
Aurora, Co. 80019
Return Address for Canada
PremiumWhite CANADA
1725 McPherson Court
Pickering, Ontario Canada L1W3H9
Return Address for AUSTRALIA
PremiumWhite AUSTRALIA
PO Box 4440
Milperra, BC NSW 1891
Return Address for NEW ZEALAND
PremiumWhite NEW ZEALAND
PO Box 210014
Laurence Stevens Drive, Manukau 2154
Return Address for UK
PremiumWhite UNITED KINGDOM
BTB Mailflight Ltd.,
Unit 2B Viking Ind Est.,
Hudson Road, Bedford MK41 OQB
The refund will be processed within 10 business days of receiving and processing the product back into our Warehouse.
So hopefully you will be bale to get a refund and be able to stop the chages with he new number I have supplied and I recommend you use the chat section.
0 comments