I am a manger of a business with 20 employees. I received a package from Aspen Dental which contained discount cards and coupons for one person to receive free services. These free service coupons were intended to allow one person to visit the office and receive free x-rays, exam, and cleaning.
When making the appointment over the phone, I stated that I had the coupons and that I wanted to evaluate the office through the free services.
When I arrived for the appointment, I stated that I was here for the free services and I presented the coupons. They punched holes in the coupons and added them to my patient folder. They also asked for insurance information, which I provided.
The vist went well and I was pleased with the service. A few days later, I received notice from my insurance company that they were presented with a bill for the services and that Aspen Dental was paid $117.00.
I call the dental office to inquire as to why I was billed for the "free" services and they said that it was their policy to not honor the coupons if the patient had insurance. There was no mention of this policy at all. I objected and asked that the insurance company be reimbursed. So far, no such reimbursement has taken place. I view this as a fraud.
I filed a complaint with the insurance company citing this fraud. I assume the insurance company will be investigating. I also requested copies of my records.
I emailed the Aspen Dental corporate office and have not received a response.
The Webster office indicated that they would pay the insurance company back but it has not yet happened. They did make a point of telling me that they would be making an exception by honoring the coupon!
I would not go back to this company nor will I ever recommend it.
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