Beware!!! Eastern Eye Associates Inc. Has relocated up the street from their previous location at York River Crossing. Some people in Gloucester are mistaken and think this is a whole new eye doctor in our county. But they aren't new. Dr. Carter Murphy took over his fathers practice and sold it a few years ago to the Meadows. The husband and wife that now own and operate it. Well if you were a patient of Dr. Murphy's you know that he didn't do business the way the Meadow's family does.
First of all they can not keep staff in their office very long. My daughter wears contacts and I go in about every 6 months for a refill. There has been someone or several new employees every time I had gone in there over the past 3 years. And the lack of quality of some of the employees is just unbelievable. They have had a couple of very good employees that were professional and kind, needless to say they were gone even faster than the others. The staff schedules appointment's, calls and confirms them, and then when you show up they look at you and say that you don't have an appointment that day. If they ask the doctor if you can be fit in the doctor says NO! The schedule is full! Well, I took off work and made arrangements to be there when I was told. But that doesn't count for anything. Then the staff makes a comment that this happens often... And joke and say the computer ate the appointment. I didn't feel like joking.
My mother went there and they billed her medical insurance not her vision insurance. The doctor said anytime someone is over the age of 55 they can find some reason to file it medically. Oh, this means the doctor gets more money for the same service. And Mark Meadows is itching to do cataract surgery on every senior citizen at AVI where he works part time. Which he really has a case of overconfidence. My mother bought a new pair of glasses from them they were over $600. We went back four times, because she couldn't see out of them. They told her over and over again that she needed to get used to them! My mother has worn glasses for 40 years. Finally she got so tired of not being able to see that she made an appointment with Dr. Wilcox's office. At that time we found out that the prescription was totally wrong for her. She was out of the cost of the lens, no line bi-focal, tint, scratch protection etc. Thank goodness we were able to use the frames. When I called to try to get her money back, I was transferred from person to person and no one would answer my question. I went in and all I got was an I'm so sorry you should have came in to us. Excuse me, we did 4 times.
Let's not forget about the Refraction charge.in addition to your co-pay when you check out your told about an additional $30 fee for a refraction that no-insurance will pay for. I asked what a refraction was? They said it is the actual part of the exam that gives the prescription. Do what? Shouldn't that be included in the exam?
Well, if you can get past the unprofessional, under trained, unorganized, over priced and egotistical doctors and staff at Eastern Eye Associates Inc. Go for it. But for me and my family we will be going else where for our vision care. I also reported them into my vision insurance. Consider yourself warned. Beware!
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