My wife and I paid premiums for 26 years on a cancer insurance policy by Conseco Senior Health Insurance Company. My wife was diagnosed with metastatic pancreatic cancer in early October was treated with chemotherapy from October through December then died on Jan 10, God bless her.
Conseco has given me so much trouble in handling my claims that it became apparent that they have been trying their best to have me give up. They don't assign the case to one person for continuity, and they make it impossible to talk directly to their people making the decisions.
One example is that they withheld critical information from me in denying one claim, and another example is that they misquoted the policy in order to support one of their ridiculous arguments in denying another claim. Although I'm not an attorney, I believe it's fraud, possibly criminal fraud, and it's well documented in writing.
Although they have paid some claims, there appears to be a conspiracy to deny other claims. Yet they keep saying that customer service is their top priority. I ask them to respond to my specific points or questions, but they just say the claim has been reviewed and rejected.
I can only imagine how they must be taking advantage of other senior policyholders who are not in a position to question their decisions the way I have. I'm very interested in learning of other policyholders of Conseco insurance policies that are having similar problems. This company was fined and penalized millions of dollars in 2008 for their improper handling of their long-term care insurance policies.
0 comments