Unsuspecting consumers and people who don't understand English very well did not understand that they were automatically going to receive more product and money was taken from their account without notification.
The company has no heart and does not care. They could fix the problem by making it so that you only get renewals if you check the box and not make them automatic. The money came out of their checking account about 3 weeks after the order was placed. They had orignially ordered the exact amount they wanted and did not want any more.
After arguing with several people they compensated a small amount but would not give money back.
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