Usacomplaints.com » Health & Medicine » Complaint / Review: JC Penney Optical - Under Trained people working ing in the Optical Department. #471857

Complaint / Review
JC Penney Optical
Under Trained people working ing in the Optical Department

I desired fresh spectacles in a rush, the "heavy" steel body around my contacts damaged in the part and might no further contain the lense. I'd previously bought this set and another set of spectacles from JC Penney and believed I would try them again. I appeared online and noticed they had a unique of 2 set of spectacles for $129, for structures appreciated as much as $130/pr. I appeared online to determine what structures they'd accessible, and discovered many, nevertheless, after I named my local JC Penney, they advised me they just had among the the three structures I picked and just in red. I questioned just how much the structures were they did have, nicely these were $159, and so I created the visit for that examination.

Anything was good except when it found choosing the structures and deciding the statement. The only real structures available @ $130 or less were of subpar quality at-best and so I wound-up buying structures @ $230 and $160, plus $30/pr for lineless bifocals, and requested them to become expedited since I really could not proceed wearing spectacles guaranteed having a rubberband across the lense. I requested the salesperson to describe the break down of my currently $318 expenses, a far cry from $130 (excluding the examination actually). Used to donot have the salesperson was really certified to indicate my contacts for that precise location of the bifocal, since she could not work out how to facilitate my spectacles using the PC program, or could she clarify the facts of my statement. She assured me that she'd facilitate my spectacles "personally" by making her supervisor an email. Well obviously, the spectacles weren't fast, whilst the supervisor told me that once it is within the pc, the cargo of spectacles could not be transformed. The glassses were "hostage" to whichever was place in the "pc" and also the only method to understand this completed was to re enter the purchase, that the supervisor didn't do, why I actually don't understand, but she did not.

I received a phone from JCP Visual the following business-day informing me they could not get quality of my insurance, additionally the $40 visual examination I used to be cited about the telephone and eventually had, might today charge me $85, having a five buck discount therefore it might just be $75. Requested for that supervisor, she explained the salesman created an error as well as in reality it'd be $40 when I have been cited beforehand. The only real cause used to donot purchase it after I had the examination is basically because the salesman might determine what telephone number to ask the rear of my insurance card, so when she did the practices were shut.

The supervisor requested that I call-back on Friday to check on the standing of my spectacles as she'd do her degree better to get my spectacles in my experience in FOUR BUSINESS TIMES, when I have been guaranteed. Well, I named on Saturday, my spectacles ought to be to me on Thursday night or Thursday, nevertheless the profits to inform me they may be prepared on FRIDAY! She claims this nearly giggling, so much to ensure that I said about the proven fact that I understand she believes this really is humorous, however it isn't.

Our fingers are linked, I'm compelled to wandered around with rubberbanded contacts, for EIGHT TIMES ideally, less. The supervisor requested that I call-back tomorrow to check on the position.

Closed,

Therefore angry I can not notice directly (actually)


Offender: JC Penney Optical

Country: USA   State: Illinois   City: Aurora

Category: Health & Medicine

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