Complaint / review text:
Last year, my husband and I went into Sono Bello to get fatty cells removed from our stomachs. The surgery was quick and easy, not painless like they claimed but quick and easy. We had 5 days of healing when they told us it would be only 1-3. Then the day before the surgery we asked if they offered a credit card because we didnt have 10,000 right now but really wanted the surgery. The lady at the office that helped us told us that they did have a credit card called "Care Credit" we were approved for the amount we needed for the surgery and that it would be zero percent interest. She told us nothing more. Once the application was completed and we were approved she needed us to sign for the zero percent intrest credit card, or at least that is what she said.
With that being said and done, we had the surgery the next day. Shortly after that we recieved the first bill from care credit. We paid it, not thinking anything of it. Soon realized that we were being charged an interest rate even though sono bello told us that it would be zero percent. We called care cedit and they said that the doctors office had to offer a refund for the interest rate that they charged us when they shouldnt have.
After months of trying to get someone to call us back from sono bello about fixing this problem, we called again today and finally got through.
The lady said that we signed for 11.99% not zero. I said I understand that you are telling me we signed for that but you told us it was zero percent, we trusted you and didnt think to make sure. Sono Bello employees repeatedly told us that we were at zero percent and that we were going to look great. We would lose a ton of fat cells that would never come back and that everything was going to be great.
Now, six months down the road, neither of us have kept off any of that weight, and no, its not from over eating, like the rude lady on the phone at sono bello told us, we are on weight watchers, it is just that WE NEVER ACTUALLY LOST THE WEIGHT IN THE FIRST PLACE LIKE THEY CLAIMED WE WOULD.
Sono Bello is a rip off. They claim to do magic. Yes, magic if you starve yourselfs. And they claim to offer no interest rate payments. They dont do either, instead they have cost me over 12,000 which did me NOTHING. They are a complete rip off and wont do anything to help fix the problem.