My wife Marie Horton recently went to Next century Dental with a toothace. After three attempts they found the tooth that was causing the problem and fixed-it... This is after 3 root canals and one cap. This is over the past three months. All along we were told that they accepted CIGNA Dental Ins.
We just found out today that they do not accept CIGNA dental and we have been ripped-off for $1000 or dollars in discount fees and they want us to pay a balance of around $196. They offered to write-off the $196, if we agree to continue going to their practice (beginning for supposed work they beleive my wife needs.
We were told numerous stories; such as we would get reimbursed by GINA for $1000, that we owed the practice... We never saw the check it went to them... Never once did anyone say that we were not covered by CIGNA - they actually called CIGNA while my wife stood by and heard a conversation between the Next Cenrty Dental personannel and CIGNA discussing our deductible and what we owed and the discounts to be implied. And that he one thousand dollar check would come straight to our homr... We would then reimburse Next Century.
Now all of a sudden, as of today, June 9 - Next Century is telling us we did bot have coverage wth CiIGNA, which means we did not receive any discounts on services.
We have basically been threatened that they will write-off" our balance for $196 — this is after we have paid them up to $3000 in dental work (no discounts applied, despite out being led to belive they woulfd be), if my wife promises to come back next year for more dental work.
My wife does not want to go back — it took the dentist Dr. Hwang 3 root canal attempts and months of antibiotics to finally get rid of a 3-4 month old toothache...
We are seeking another dentist and want to go on record that Next Century has inadequate staff and is a rip-off practice, jusdt looking for ways to make money and do work that may or may not be necessary.
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