Signed up for a free trial offer of ResV Pure for the cost of shipping, $3.58 on May 9th, 5:00pm. Received the product the evening of Friday May 15. Decided to cancel per the terms and conditions in 10 days. On Tuesday May 19th (10th day), I went to the website to cancel, saw my free trial offer and the word cancel underlined in blue. I decided rather than take a chance of cancelling online I would call customer service (5:00pm Central) talk to a live person and make sure it got cancelled. I was told by someone who said their name was Austin Evans that I could not cancel, that the deadline was the day before on the 18th counting the afternoon of the 9th when I signed up as the first day of the trial.
I tried to get a name and number of someone else to contact but he gave me nothing, of course. I went right back to the website, pulled up my account and low and behold the word cancel had disappeared, like magic.
Checking my bank account the following day I discovered my account had been debited $88.26. I will be filing a claim to dispute.
What kind of free trial is this! If you don't cancel by the 10th day your screwed. It took 7 of those 10 days just shipping to me. How could anyone reasonably know whether or not they would be interested in the product within that short period of time.
A really weird question from Mr. Evans was "Have you opened the bottle"? No duh, I signed up for the free trial just so I could admire the bottle!
Super ripoff
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