In early April I noticed that there was a false charge on my debit card. I called my bank and was told that there were 3 charges against my debit card, one of which was GNS Inc. I called the number that the bank had for GNS (one of the charges) and talked to a Customer Rep in another country. I explained that I had not made the charges but was told that there was nothing they could do. I would have to file a fraud report with the police and my bank.
Someone had used my debit card, email address and home address to make 3 very stupid charges amounting to a total of $27.23. But all 3 companies have bad reputations for internet activity. Curious, No?
I got my bank to reverse the charges and let the problem go away. Then I got the crap from GNS that I didn't order and put it in the closet as it was just a trial pack of something or another.
Did I mention that I canceled my debit card at the very first notice of a problem. Not exactly an catastrophe but an inconvenience anyhow.
3 weeks later I get a second e-mail from GNS saying that they had tried to process the rest of the order and the debit card didn't go though. I called the the CS number and got switched to someone who said that since I hadn't responded within 21 days after the trial package had been sent, I was committed to purchase the remainder of the offer, amounting to $89.00.
I told them that I had never ordered the product in the first place and had all ready contacted them before about this.
At this point they started to play hard ball and said that I had to fax them a copy of a fraud report from the police and my bank.
I had tried to file this report with my local police at the start but was told they do not handle this type of crime. The bank said that they don't make fraud reports either. I'm sure that my bank did very little about my claim as it amounted to very little. They just reversed the charge and considered it closed.
I told this CSR that the police & bank didn't do "Fraud Reports" but she was insistent that I had to comply to remove the charges from their system. At this point, I hung up as it was apparent that this company didn't do business in the normal manner.
Now, I am continuing to get threatening e-mails, saying that I had better give them my new debit information or they will send me to collections.
I am ignoring it mostly, waiting for the "Collection" call, which will probably be the same person I all ready talked to.
I did file a report with Internet Crime Complaint Center, (IC3), a federal agency, in early May if that helps.
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