I received medical services on May 19. I have written documentation from the insurance company that I was insured as of May 14 and that the doctor was sent an explanation of benefits for the proper amount.
This billing company waited almost a year to submit this claim! They submitted it incorrectly so the insurance company said the service was rendered before I was insured. I spent months going back and forth between the insurance company and the billing company trying to figure out why it was so easy for me to get correct information from the insurance company, yet the billing company kept claiming that the insurance company denied the claim.
Today I finally might have figured out the problem with the help of the insurance company: the billing company used the wrong account number. I called the billing company to let them know. They tried to refuse to write down the correct account number! The woman on the line said they can only store my current insurance account number in my file. I said, "You're not changing my file right now. You're writing down information about my complaint and you'll write down the proper account number so we can get this resolved!"
On the surface it might look like procrastination, laziness, and a simple error. Unfortunately the reality is that if I don't pay they'll send my bill to a collection agency. The collection agency will eventually put a hold on my credit line and ruin my credit. The reality is that they are billing me an amount greater than what I owe and that is stealing. They are trying to take it based on force, the force of them being a big unstoppable health care industry company. That is a crime.
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