In Jan my roommate and I went to Planet Fitness gym with our friends to see if we might like to join. Happy with the atmosphere of the place, we did. Upon us joining we were given a free session with a personal trainer. My roommate went for her free session and upon the completion they, "Leo" presented her an opportunity to get 4 more sessions at the reduced rate of $30 per session and 2 free. She called me to see what I thought - on the phone she quoted this deal to me - the toal would be $159. (there was a $39 processing fee to set up the deal) when she told me the number of sessions she actually told me 3 free and in the back ground her corrected her - that it was 2 - so Leo knew exactly what her understanding of the deal was. I gave her the banking info over the phone so she could have them deduct the $159 from her account. Leo told her to sign the pin pad authorizing the $159 to be drawn from her account. When questioned if that was all that would be w/drawn, "yes". Leo thanked her and handed her a business card with the name and number of her new trainer.
A month later when balancing the check book there was a unaccounted for debit for $120. When the bank was contacted it was discovered that this debit was from Custom Built Personal Training. Trying to call and see how this happened, Leo forwarded her to his corporate office. Apparently when Leo had her sign the pin pad authorizing the debit for the $159, what she was actually signing without her knowledge was a 1 year contract! At $120 per month.
The numer you call for CBPT have 2 options, customer service and the operator. Both go a voice mail service for you to leave a message! Then of course when you finally get a person tehy take your complaint and then get in contact with the trainer. After not hearing back for a couple of days, my roommate contacted Leo directly and he refused to speak to her. Yelling at her on the phone telling her that his offie told him that she accussed him of stealing her account info. She did not. Then he hung up.
Do not try calling the manager at Planet Fitness, JJ, bc he wants no part in the misdealing of Leo. Who would want their name drug through the mud? JJ was not any help stating that in this business "people often get buyers remorse". The only remorse was trusting Leo.
After this incident she called Carol back at CBPT and told her what happened with Leo. She actually read to her the email she sent Leo on the issue and no where did it accusse him of stealing her banking info. So, now he is caught in his game and does not want to stand up and make it right.
Carol from CBPT also forwarded us a copy of the "contract" my roommate signed. Yes it is her signature but she had never seen this document before. Above where her signature is it states thatthis is an electronic signature - remember when she authorized the $159 debit - this is that signature.
So, because of his reluctance and childish behavior, this is not ending here. A complaint with the Better Business Bureau has been filed. Subsequent follow up with CBPT and any other venue we can find.
DO NOT TRUST anyone from Custom Built Personal Training! As you can see by the list here, this is a common practice they follow.
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