I ordered an electric scooter/wheelchair from Wheelchairs of Berkeley on April 13. I was required to put a $500.00 deposit in May when the paperwork from my health insurance company approved to pay for half of the scooter. The scooter was delivered on June 5. I wasn't sure what color seat I ordered in April, but thought I ordered a black seat.
I contacted the sales rep. And informed her the scooter came with a gray seat. She arranged for an exchanged and scheduled to have the gray seat picked up on June 13.
Within the two (2) weeks I called several times, leaving messages for the sales, rep., the female who took the $500 deposit, store employee and the store manager. When I spoke to the store manager on June 22 and explained that the wait is unacceptable and that I have left several message and had not received any information on why it's taking so long. The store manager insisted that it was the fault of the factory for sending the wrong seat. I explained to her, that is between her and her vendor. I made an agreement with Wheelchairs of Berkeley and not their vendor. She also told me the seat came in today, but that they would not deliver it until next week.
At that point, I had had enough. There were several ways of correcting their mistake. They could have apologized, or send the seat FedEx, or given me a discount, or left the wrong seat with me until the correct seat came in. They refuse to do any of these things because it would have cost Wheelchairs of Berkely $.
I informed the store manager this has been a horrible experience and that I no longer wanted the scooter. She informed me that I would be charged a "restocking fee". I informed her I felt it was not right since they were the ones that made an error. Why should I pay for their mistakes? I spoke to the owner of the store on June 25 and explained to him the difficulties I have had. He stated that I am making this much more dramatic than it really is. He also asked me my "level of disability" which was rude and inappropriate. Their employee was the one who wrote to my health insurance verifying my disability. Anyways, I was calling him to talke about the scooter, not to talke about how disabled I am!
I got a letter from them June 28 stating they charged me $443.10 for a "restocking fee" and the only credit I would receive from my $500.00 deposit is $56.90...
Then I call my health insurance company to inform them I have returned the scooter since I did not have a seat, and my health insurance company said their only vendor for scooter/wheelchairs is Wheelchairs of Berkeley. I would have to pay for the full price on a scooter or I have to wait unitl April to change my health insurance coverage. This is just not right!
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