Don't use them. I have used them before, no problems... So I though I'd use them again. They took my money, didn't send the magazine... And have yet to refund my money. Below is the timeline of the events.
I ordered the magazine in August. It is now July and nothing from them.
August 24 placed order # 584503
08/24Submitted To Publisher
08/24Submitted To Publisher
09/05Accepted By Publisher
Your magazine (s) should have begun to arrive by 11/14. If they
have not, please contact us.
12/06 I contact you, no one responds.
12/14 I contact you, again.
01/10 you finally reply with, "I show that Cooking Light has been
returned by the publisher due to a price increase on the magazine" I
am directed to choose another magazine and a magazine for my
"trouble". I do this... And I wait.
01/10 Accepted By Publisher
01/10 Accepted By Publisher
03/06 I contact you, again, and say I still have not received the magazines. To which I receive a "standard response" on
03/07 telling me, "* If the publication is a weekly, you should
start to receive your first issue in approximately four to eight weeks, * Bi-weeklies and monthlies take approximately six to twelve weeks to start.
* If the magazine publishes bi-monthly or quarterly, receipt of your
first issue may take as long as ten to fourteen weeks to start."
4/30 Sent e-mail, where are my magazines?
5/2 Response from Brain (that is how it is spelled in the email) saying he can resubmit to Cooking Light or issue a full refund
5/4 Do NOT resubmit to Cooking Light, I was already told the price increased Just refund my money
5/6 Response, Thank you for contacting us. I have updated your order as requested below. Please let us know if there is anything else we can do for you. Thank you for shopping with us
6/19 Emailed asking when I should expect the refund. It has been *44* days, no refund.
6/19 credit card was charged (really? No kidding it has, at that point been over 250 days since I placed my order and got nothing) can not refund credit card, will send a check
6/19/08 confirmed address why was a check not issued in May???
6/19/08 Received a response, will check on why check was not sent
7/22/08 It has been over 30 daysagainno check refund?!
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