In August I received my 3rd Photofacial treatment at the Skindeep Medispa in Rockwall, TX. The technician preforming the procedure was Glenda Fodge. She had also preformed the prior 2 treatments over the previous 2 months. I had no problem with the first 2 treatments. The 3rd one went bad.
I had these same treatments over the previous two years from another spa with no problems what so ever.infact the results were very good.
The procedure was unusually painful and I told Glenda immediately. She said she would turn down the laser, which I assumed she did. She also commented, "We want you to get your monies worth." I felt no difference at anytime even after asking her twice more to turn it down. She continued to assure me she knew what she was doing and I had nothing to worry about.
Well, was that ever wrong. My face and neck were burning badly immediately after the procedure. The next morning I awoke with my entire face and neck severly swollen with hugh burn blisters. I CAN PROVIDE PHOTOS.
When I called the manager Kerri Stephanian she insisted that once healed this would be the best treatment that I had ever received. I told her I was going to see my doctor and she insisted that I come to see her husband, Dr. Edic Stephanian, who is the acting doctor for this clinic. But he does not office there or is never mentioned or seen at that location. I refused of course.
My doctor confirmed that I had 2nd degree burns and treated me for those. I now have permanent scars on my face and neck.
They have continued to refuse to supply their medicial insurance information to me for filing and refuse to pay my doctor bill.
I advise everyone to stay away from this spa. If you ever have pain during such a procedure stop immediately.
They did refund my money for that one procedure after I insisted, but never offered.
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