It all started with a 'free trial, you pay nothing but shipping and handling'. Boy was I wrong...
I ordered Vital Acia, 'many have lost 30 lbs in only a month'. I took the pills as directed and saw no results. I returned the remainder of the product.
A week later, I recieved another package in the mail from Supreme Brands LLC. It was another 30 days worth of Acia.
I sent it back, figuring that maybe my cancelation of membership hadn't been processed until after they had already had this package ready to be shipped.
My cedit card bill came days later. I had two charges from them each for $83.86 So of course I called the company. They said that 1. They didn't recieve my package. And 2. That they don't accept any package un-opened or not.
They said that they would be sending me an e-mail with my cancelation number. To verify that i had indeed canceled my membership. I was happy, hung up and forgot about it. Until yesterday...
Another months worth showed up at my door. I immediatly contacted my credit card company to let them know of the situation and file a dispute. They were wonderful, stopped all charges and even credited my account.
Then i contacted Supreme Brands LLC. I spoke with Vanessa, who apparentlly does not have an employee number, or a last name.
She told me that there is no record of me calling before. But that she would get an e-mail out to me with a cancelation code. I told her that I wanted her to stay on the line until I had recieved the e-mail. She seemed alittle upset that I was sitting in front of my computer waiting for said e-mail. I never recieved it.
I asked for her employee number, which I already mentioned, doesn't exist. Her name? Just Vanessa, for sercurity purposes. And she couldn't tell me her manager's name. But, she could tell me that he was at lunch, and that he would call me back in 24-48 hours. II asked how long her managers take break. An hour. I call back 2 hours later. Vanessa has left for the day and all managers are busy at the moment, but 'one will call me back within the hour' in fact Rudy Chavez was to call me back within the hour. Guess who never called me.
This company is a rip off. No employee numbers? Non existant e-mails? Don't do buisness with this company, Lots of people have been scammed, don't be one of them.
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