Usacomplaints.com » Health & Medicine » Complaint / Review: SRC Aetna - Following covered major cancer surgery in July, they continue to make my life hell in January. #397408

Complaint / Review
SRC Aetna
Following covered major cancer surgery in July, they continue to make my life hell in January

Following a painful and traumatic surgery for cancer in July I have had to fight (almost weekly) with this company for my short term disability benifits.
It is only 200 dollars per week but when its all you have coming in, its better than nothing. First of all, I filled out a form when I took out the policy showing that I wanted 20 dollars a week to go for state taxes and 25 dollars a week for federal taxes. Well, after being 3 weeks late on my very first check, it was in the amount of $155.00 BUT it showed a 45 dollar deduction for SOCIAL SECURITY TAX. My wife immediatly called them and informed them that the reason we wanted state and federal taxes deducted was to avoid having to pay income tax in 2009. She has to do ALL the communications as my larynx was removed due to the cancer. They told her that was just the way they"listed"it on the checkstub but we are bracing for another lie.
Everytime she calls about a problem (not receiving funds) she has to explain EVERYTHING from day one to a new person. They say that they cant pull up my file with out asking her 100 questions first. The checks have been 3 weeks late 3 times since July and currently they are 4 weeks late. ThATS RIGHT, WE WERE BROKE FOR CHRISTMAS! One lady in their office even promised to overnight our checks on December 23 but thats been 9 days ago and guess what... No checks. What is really strange is the fact that each person we talk to has never heard of the person we had previously spoken with. They give me the impression of 2 or 3 people working in a little smoke filled office that change their name each time they answer the phone. So far they do with us as they please. I would appreciate some advice. Thanks...


Offender: SRC Aetna

Country: USA   State: South Carolina   City: Columbia
Address: P.O. Box 23759
Phone: 8008690808

Category: Health & Medicine

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