On November 14th my husband and I noticed $494.00 debited from our BUSINESS account. The only tranaction info available was the number: 888-490-5774. We immediately called the number to find that the offices were closed for the work week, the recording identified the company as "Claim and Benefit Management". We figured we'd call first thing Monday morning.
Today is 11/17/08, and I spent most of my day calling them trying to get some info. I have been on hold for over 30 minutes at a time only to get hung up on. I have left messages for "managers" that have never called back. I have been hung up on by "customer service".
According to them, my family and I now have insurance through a non-existent company identified as "Association for/of Lifestyle Reform". This company does not exist, I have come to find out through searching online.
I was told that I needed to fax a cancellation letter to (909) 287-0768. I did so immediately, and was told that once it was received our money would be refunded in 60 business days. When I told them that was unexceptable, they, again, hung up on me. It took me 4 hours for the fax to go through, most of the time the fax would ring three times and disconnect.
I was also told that since all phone calls are recorded at the company, that I would be able to listen to the authorization conversation. When I asked how that info will reach me, they had no answer except for, "I guess someone might call you and let you listen to the recorded conversation." WHAT??? When??? Who??? No answer was provided.
This is FRAUD, neither my husband nor I, EVER gave them authorization to debit anything from our account, we had never heard of this company, let alone ever spoken to anyone there. They had all of my families personal info, SS#'s, address, phone numbers, even my daughter's info.
We have frozen our account, and would like to pursue this.
How can a company have all of my personal info, including bank account # and routing number for a virtual check???
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