I recieved a CD in the mail stating I have recieved the US Benefits Program I requested along with a letter saying my credit card will be charged and it will appear as US Benefits on my statement. Which out of fear I checked my bank statement only to find them on there and they took out $288.88 from my checking account! There was a phone number next to it which no one ever answers but a machine saying that they are not able to take my call and then hangs up.
So after several attempts calling the phone number on the letter they sent, I realized this was a wrong number, so I looked up there so called website and found another number and tried that one. Somebody would answer by saying customer service please hold and never come back on the line. Well I kept calling and I told them I Wasn't going to hold so she hung up on me! So my husband tried and got a girl that was rude and would not give him any info on how she got our bank account # because she said her computer was down and would call us back the next day and then hung up! She cant call us back because she never asked for our info!
I have NEVER requested this package and I want my $288.88 back! This company needs to be caught!
Jennifer
San Bernardino, California
U.S.A.
0 comments