I went to Dr. Sand due to severe stomach pains and bleeding in my stools. He found nothing after a colonoscopy, CAT scan and examination and I'm still having severe problems. His bedside manner is that of a rock and he never spent more than 5 minutes with me during any of my two visits. I feel my time was wasted when I could have gone to a better doctor who would have found what my issues are. Unfortunately, I was still scheduled for a follow up visit.
On the Friday before the Monday of my visit, I was advised by my employer that I had to go out of town the following week, making it impossible for me to make my appointment. I was told there would be a $25 charge for missing the appointment (even though I gave them three days notice) and that I needed to give them 72 hours notice. I told them to bill me, never intending to pay but to respond with a letter explaining the urgency of my job. My husband got a call from the horrendous office manager for Doc Sand, who informed him they're still owed $25 and they don't bill for "those services."
He told her we had no intention of paying since her work called her out of town suddenly, and she replied "Oh, then I'll go ahead and forward this right to the collection agency, so they can get it on your credit report right away. "First of all, it is ILLEGAL to make such statements without first speaking to the person responsible (me... The woman was talking to my husband). Secondly, it is ILLEGAL to charge for missed appointments with good reason in the state of Arizona. I called a lawyer. I called her myself and she gave me the same song and dance. I even asked her if my mother died would they charge me and she replied, "yes, the policy stands." She then had the nerve to ask it I would like to re-schedule the appointment. Laughable.
Please... If you value your health and your mental sanity... Stay away from this doctor, his crackpot staff and his horrendous policies which do nothing but hurt others and line his pockets. I could go on here about his unorganized billing practices (the proof is the pile of INCORRECT bills piling up on my counter that I'm wading through with the insurance company), but haven't I said enough to convince you to stay away???
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