Back in 1987 I enjoyed the excellent services of the Summit Medical Group, in Summit, NJ. During the last ten years, there were changes in the management, and a remarkable deterioration became evident: in services, in follow up, in doctor patient relationships, and in particular in the newly hired (overworked, pushy, unfriendly) general staff.
Last experience I had with this center was in February when I requested a Saturday appointment with Neurologist, as I am a NYC commuter this is my only chance.in fact I was offered a Saturday appointment, however, after the examination, testing and paying, I was informed that follow up visits must be Monday to Friday and that no late evening appointments are available. I would have preferred knowing that upfront.
During the intial visit, the Doctor prescribed MRI, that I took elsewhere. The prescribing doctor failed to call me or to provide me with the results. Two weeks later I received a form sent to my house with some boxes checked out. The form reveals that the doctor did not review the MRI results, did not bother to give me a copy, or to make a courtesy call in this regard. I am sorry to lose the old good Summit Medical Group.
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