My mother is afflicted with the horrible disease M.S. Dr. Bruce Cleereman's became my mothers doctor while she suffered her first attack and was taken to Ivine regional hospital.
During scheduleing an appoinment to see Dr. Cleereman, my mother was spoken down to by a rude/arrogant woman named, "Cynthia." My mother complained to Dr. Cleereman about her unprofessional behavior and Mr. Cleereman stated, "That she was tired and that she was having a bad day."
Ever since my mothers initial complaint on the Office worker, "Cynthia, " my mother had nothing, but difficulty/grief. She would leave several messages for her doctor and there would be, "NO" call back until I sent a FAX.
It is now clear that this office worker, "Cynthia" deliberately made my mothers $60.00 billing late, which allowed her to send it directly to, "Collections" without anyone at Nervepro notifying us before hand.
My mother sadly suffered another attack, which is very sad to see. I called Dr. Cleeremans office immediately and asked to speak to the doctor at once. The office worker was very nice and stated that he had an opening and that we should come down and see the doctor in person if this was the case.
Approximately 20 minutes later, "Cynthia" contacted me and stated that my mother COULD NOT SEE the doctor due to the fact that she had not paid her bill. I asked her how much was the bill? She answered, "$60.00" I responded, "No problem we will pay it IN FULL when we get there.
Cynthia replied, "Not gonna happen, I already sent it to collections, you're gonna have to wait until tommorrow until they are open, take care of your bill and then you could see the doctor."
I responded, "My mother is extremely ill, we already have the an appointment, I'll give you $1,000.00 in cash and you could take what you need."
Cynthia disgracefuly responded, "No, you can take care of your bill tomorrow with collections and then call and make an appoinment, besides Dr. Cleereman's is Chief of staff and will be in meeting all afternoon, he doesn't have time for you today." THEN HANG UP THE TELEPHONE (CLICK!!!)
I took my mother to the Emergency Room and found a better doctor and staff.
To this date my mother still has problems with her credit report over a measley $60.00 that Dr. Cleereman's office employee put on there in an act of malice.
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