I ordered the trial of Acai Pure from CCN on 09/02 for just the $4.95 shipping/handling. I received the product on 10/14. I was charged on 10/08 for a re-order of the product. This is after having called the 1-888 number on 09/16 and inquiring where my product was, being assured it was shipped and would arrive any day and pointedly informing them to cancel any further shipments of Acai Pure until I received the first bottle and called to request any more. I didn't want to get more if it didn't work, and since I hadn't received the first bottle I didn't want to be charged to return it if I was unhappy. I was told on 09/16 that there would be no further charges/shipments until I specifically request them to be shipped. I recieved BOTH bottles on 10/14 and promptly called to ask why I was charged for another bottle. I was told I didn't cancel. I informed them I didn't order any more, and asked how to return it since I didn't want to have to deal with any more hassles from this company. I was then launched into a tirade by the "customer service" rep I was speaking to about how I am a scam artist ordering things and returning them, how I need to just get over myself, etc. During this time my daughter was getting fussy and he told me to tell her to shut up. I gave him a few not so nice words of advice and hung up. I called back after I had cooled off and spoke to a wonderful woman who was actually helpful. She advised me to send back BOTH bottles and I would receive a full refund less shipping and handling on both items. She advised me I didn't need an RMA if I enclosed the statement with them and to keep the tracking number for reference. I was to call 3 days after delivery to check on the refund. Today, it has been 4 days since they received the items back and I called to inquire on the status. I was told I wouldn't get a refund on the first bottle, since they showed I received it on 09/16. I would get a refund on the second, though. WHAT??? So, I send BOTH back and get nothing for one of them? Not even the product??? I was not happy. The gentleman said he didn't have any notations on my account telling him that I was supposed to get a refund on both, just one, so that is what I am going to get. I asked if he bought two DVD's and decided later he didn't want them both, took them back and was given money back on one of them and not both, and didn't get to keep the one he wasn't getting his money back on would he be happy? He said no, he understands. Let him see what he can do. The resolution was I will be getting my shipment of the FIRST bottle back at no charge in a week or so.
While the process was terrible, this company has a history of scamming people and nobody should have to go through all of this... There is at least ONE employee who helps and (hopefully) comes through for the consumer in the end. One word of advice... DON'T order until you read EVERYTHING and if you wish to cancel, not only should you call, but send emails and letters as well. The best time to call is first thing when they open 6am Mountain time. (9am EST or 8am CST)
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